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Delivery

Delivery
Orders are usually dispatched within 24 hours of clearance of funds and delivered within 3 to 7 working days (depending on the destination). If for some reason we cannot deliver within the agreed time we will inform the customer immediately and arrange another time for delivery. Further details can be found on our Shipping page.  

All purchases are sent via Courier, in signature required protective packaging. If you have any special instructions for the Courier delivery, then please advise at time of purchase.

Shipping
Shipping of purchases is charged out at a flat rate of $5.00 anywhere within New Zealand. We use Courier Post couriers.  

All purchases are dispatched in signature required courier packages. We do our utmost to ensure your goods reach you as quickly as possible, and request a signature for your peace of mind.  

All packages are bubble wrapped for extra protection.   

You will be advised of a shipping number, so that you can Track & Trace your purchase.

Grooming.co.nz ONLY delivers within New Zealand. Overseas buyers are advised to please not to purchase through this site.

Cancellation, Returns & Exchanges
All customers of Grooming.co.nz are protected under The Consumer Guarantee Act of 1993. In the event that goods sold are not of good quality or are faulty, you have the right to a replacement or a refund. You may apply up to 7 working days after the date of delivery for a full refund or replacement, excluding freight and packaging costs.

We are unable to offer exchanges or refunds for any opened products. Goods must be returned to us unopened and in the condition they were dispatched to you. A full refund (excluding freight and packaging costs) will be made within 30 days after we have received the goods.

Damaged or defective goods must be returned to us before replacements can be sent. Credit card refunds will be to the card used for the original purchase. Allow at least 2 billing cycles for your credit to appear on your card statement.

Wrap your return in the same packaging in which you received it and enclose the packing slip. Return to:  
                      Te Mata Grooming Ltd
                      PO BOX 28063
                      Havelock North

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